Returns, Replacement & Refund Policy Conditions for returns, replacement & refund policy

  • Product(s) must be in their original and unused state.
  • Replacements are subject to inspection by our team.
  • The policy does not consider the damaged product(s) due to improper usage or negligence.
  • Original packaging, documentation, original/copies of invoices, lab certificates, and so on must accompany the product(s).
  • Return, replacement & refund requests must be made within 10 days of delivery.

Policy for Jewelry

  • You can return jewelry with 100% money back* within 10 days, meeting the conditions mentioned above.
  • You cannot return custom jewelry (rings, necklaces, etc.) for money. However, you can place a return request for store credit* within 10 days of delivery. You can use the store credit for future purchases on our website.
  • Return shipment is at the customer's cost.
  • Returns can take up to 9-10 business days to process from the date we receive the return shipment at our address.

Cancellation Policy

  • We deduct the making charges from the total purchase amount on jewelry order cancellation. (Making charges are 25% of the total purchase amount)
  • We deduct a certification cost if a customer applied & received an additional lab certification.

Important Notes (*)

  • Money back: Shipping charges, customs, VAT, duties, payment gateway charges, etc., are non-refundable.
  • Store credit: Store credit is worth 75% of your invoice value. It is valid up to 3 months from the date of issue.
  • If a payment is made using a credit card company/bank, the return amount may be reflected after another 6-7 days.

FAQs

1. When does the 10-day period start?

The 10-day return period starts on the date a customer receives their shipment.

2. Can I still return the product if the original packaging and lab certificates are lost?

Our return policy states that the return request must include original packaging, documentation, original/copies of invoices, lab certificates, etc. Without it, a customer is not eligible for 100% money back. However, they might be eligible for a partial replacement or store credit. For more detailed information, contact our expert team.